Service is our business
As a successful outsourcing service provider with many years of experience, we take over support processes or individual tasks in pre- and after-sales service along your entire value chain.
Increase your efficiency with a lean company structure, concentrate on your core business and become more successful in the long term with us as your partner.
Optimal utilization of your own systems and processes will result in efficient cost advantages for you, combined with a low error rate.
With a high problem solving competence and customer satisfaction as the highest priority, a partnership with ESCoor as a service provider is a win-win-win situation.
ESCoor competences at a glance
ESCoor rework and refurbish
Our rework and refurbish department deals with the repair and rework of faulty or defective batches. Your goods have already been sold and you notice that the goods in your containers are defective or are not marketable in their present form? Then flexibility, speed and efficient solutions are required. Also after sales, products can be overhauled, repaired and reconditioned by us for the purpose of reuse and marketing in a quality-assured manner. In addition to the pure reworking, we as a process service provider will then also be happy to take over the collection of equipment and spare parts management for you, as well as the direct marketing of the rework/refurbish equipment.
The After-Sales-Management includes all interactions between customer and manufacturer or manufacturer distribution, which can occur after the purchase of the product. In particular, this includes service and maintenance, spare parts procurement, repair and complaint investigation, as well as warranty case processing. As a core service ESCoors takes care of all after-sales services in a professional, competent and uncomplicated manner. Your advantage: By outsourcing the after-sales process, you can concentrate fully on your core business, sales, production and development. Your customers will still know that you are in the very best hands even after the product sale.
ESCoor the company
Founded in 1993 by Siegfried Sass and Peter Skrotzki as one of the first outsourcing service providers in the field of consumer electronics, ESCoor is today considered a traditional company in its segment. To this day, ESCoor strictly adheres to its corporate goals of achieving highest quality, flexibility and sustainability in perfection. As a midsize business, we attach great importance to a long-term and cooperative partnership with our customers, suppliers and manufacturers. Modernly equipped workshops, committed and competent employees combined with an open-minded corporate culture have made us a successful team for you for over 25 years.